Cable Internet FAQ

How do I get more information?
How do I order Cable Internet?
What is a Cable Modem?
Will this work with my computer?
How fast is a Cable Modem?
How is Cable Internet different from a dial-up service?
What does Cable Internet cost?
What does the equipment and installation cost?
Do I need to purchase Cable TV to get Cable Internet?
Is Cable Internet available in my area?
Do I still need to have a phone line for Cable Internet to work?
Can I continue to use my current e-mail address?
How is Cable Internet installed?
Will I need any special software?
Can this connection be shared with my other computer(s)?
What if I have questions or problems after Cable Internet is installed?
What are the Terms of Service?


What is a Cable Modem?
A "Cable Modem" is a device that allows high-speed data access to the Internet over a Cable TV network. A cable modem will typically have two connections, one to the Cable TV line and the other to a computer (PC).


Will this work with my computer?
WestPA.net will support the following operating systems: Windows XP or higher and MAC OS 8.1 or higher. If you are not certain your computer has these items, please contact WestPA.net at 726-9462 (or toll free at 1-877-726-9462).


How fast is a Cable Modem?
WestPA.net's cable modem speeds are faster than DSL and Satellite Internet connections. Packages are available for 2 Mbps, 4 Mbps, and 6 Mbps download speeds.


How is Cable Internet different from a dial-up service??
WestPA.net's Cable Internet is 20 to 40 times faster than dialup.

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What does Cable Internet cost?
WestPA.net's Residential Cable Internet service is $24.95 per month for our 2 Mbps package, $30.95 per month for our 4 Mbps package, and $36.95 per month for our 6 Mbps package.


What does the equipment and installation cost?
There is no installation fee. Includes the loan of a modem at no charge!

Do I need to purchase Cable TV to get Cable Internet?
No - Cable Internet can be purchased by itself.


Is Cable Internet available in my area?
WestPA.net provides Cable Internet services to Weldbank, Tiona, Saybrook, Sheffield, Barnes, and Ludlow areas. Cable Internet is not available in some areas -- please call us to determine if your address can be served.

Do I still need to have a phone line for Cable Internet to work?
No - The Cable Internet service uses the cable TV line. A telephone line is not required.


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Can I continue to use my current e-mail address?
If you are a WestPA.net subscriber, you can continue to use your current email address. If you are not a WestPA.net subscriber, you will need to either select a WestPA.net email address, or use a free email service such as Google, Yahoo, Hotmail, etc.

How is Cable Internet installed?
When you order Cable Internet service, we will schedule a visit to your home. During the visit, a service technician from WestPA.net will install a new cable line to your home, and inside to the cable modem. Then, the service technician will install and test a cable modem, and configure your computer for the Cable Internet service.

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Will I need any special software?
Yes. WestPA.net requires you to have active and updated Anti-Virus software on any computer connected to Cable Internet service. Firewall software is also recommended -- supported versions of Windows have a firewall included. The WestPA.net technician will assist you with these items at the time of installation.

Can this connection be shared with my other computer(s)?
Yes - Whether at home or a small business, you can use the system to connect multiple computers and share the connection by installing a "router". Contact WestPA.net to discuss your needs, as we can provide and install a router for a reasonable fee. Sharing of your Cable Internet service outside your home or business is not permitted, and violates our Terms of Service.

What if I have questions or problems after Cable Internet is installed?
Please do not hesitate to contact us with questions or to report a problem with your service. Call us at 726-9462 or email us at support@westpa.net.


How do I order Cable Internet?
Simply call WestPA.net at 726-9462 (or toll free at 1-877-726-9462). Our friendly Customer Service Representatives will be happy to assist you.